Ruth King has over 25 years of experience in the hvacr industry and has worked with contractors, distributors, and manufacturers to help grow their companies and become more profitable. She is president of HVAC Channel TV and holds a Class II (unrestricted) contractors license in Georgia. Ruth has written several books, all of which you can find at https://ruthkinghvac.com/ruths-books/. Contact Ruth at ruthking@hvacchannel.tv or call 770.729.0258
Your dispatcher can make or break the profitability of your service department and potentially your company. Here are five ways to increase dispatcher productivity and, therefore, profitability.
Published: 05.01.16
By Ruth King
Implementing new procedures and ideas is change. Most employees hate change. As the leader, you must give them reasons for the changes, ask for their input and remind them of …
Published: 02.01.16
By Ruth King
Calculating pricing using net profit per hour ensures your overhead costs are covered in each job.
Published: 01.01.16
By Ruth King
At the end of this stage the owner is likely to have a sales manager, an office manager, a service manager and several field supervisors each with a responsibility for …
Published: 12.01.15
By Ruth King
True profit is determined by net profit per hour, calculations which take both direct and overhead costs into consideration. Labor burden is included, whether you put it in direct or …
Published: 10.01.15
By Ruth King
Although cash is king and is used to pay all of your bills, cash flow is important, but profitable sales turned into positive cash flow is critical.
Published: 09.01.15
By Ruth King
Business profitability doesn’t mean business survival. By running out of cash and not having the ability to borrow or get it in an equity investment, you can be profitable and …
Published: 08.01.15
By Ruth King
Overhead is any expense the company incurs to stay in business. It doesn’t generate revenue; it sucks up the revenue the field labor produces. But it’s critical for company survival.
Published: 07.06.15
By Ruth King
Gross margin should not vary more than a few points each month. If it does, then you must find out why the margin is varying.
Published: 06.08.15
By Ruth King
While gross profit can vary widely from month to month depending on how busy your company is, gross margin should not vary more than a few points each month.
Published: 05.01.15
By Ruth King
However you decide to categorize expenses in your P&L, it's important to be consistent.
Published: 04.01.15
By Ruth King
Sales are critical to survival — when revenue is actually generated is even more critical.
Published: 03.01.15
By Ruth King
For a realistic goal, include owners’ compensation in the net profit equation.
Published: 02.01.15
By Ruth King
Enact a profit sharing program, rather than a bonus entitlement.
Published: 01.05.15
By Ruth King
Most contractors don’t think about how much time is stolen by employees doing personal activities on company time.
Published: 12.01.14
By Ruth King
