There is a direct correlation between how companies operate internally and the trust they earn from their customers. The business processes of companies directly impact a customer’s trust in those …
Good customer service, while once the basis of competitive advantage, has become increasingly a necessary condition for doing business — particularly within mature industries such as HVACR.
Communicating is hard to do, but it is also necessary in our lives every single day. It’s important to help your team to find a balance between over-communicating and lacking …
If businesses exist, as Peter Drucker proposed, "to create and keep a customer," then success is defined by the relationships you establish with your customers.
Even if the concept of managing customer relationships was the premise for the CRM industry, the actual result is little more than a tool to oversee an employee’s progress with …
To practice open, honest communication, you have to take responsibility for the communication first, and then be genuine, real and truthful in that communication.
Plan early and don't be afraid of a little controversy.
When working in close proximity, human beings have a remarkable ability to drive each other crazy. The phenomenon occurs daily for most of us.
Entrepreneurs and businesses all have a message they want the press to help share. They may be interested in contributing an article or column. They may have a great story …
Now that data coverage has expanded, and mobile devices have improved to meet demand, software providers are developing business solutions that can help contractors boost efficiency through improved connectivity.
Everyone who chairs a business meeting should ask participants this same question at the conclusion of the session. One word of warning: Be prepared for some surprising responses.
Once you have landed a Home Performance Contracting (HPC) job, helping your customers prepare for an assessment is critical. Communication is key. This is an opportunity to clarify expectations.
When it comes to gaining influence, remember the law of reciprocity. The more you support others, the more they will support you. If you want people to adopt your ideas …
Even within the most effective and efficient team environment, issues and situations will arise that will cause an entire breakdown of team communication.
Whether you’re a CEO, vice president, manager, or business owner — you’ll want to take a closer look at LinkedIn. It’s a useful tool that can make your business relationships …
Guy Kawasaki share 5 scientifically proven ways to increase your influence and persuasion.
Memorable speeches take preparation and practice. Mast these seven rules, and you'll be on your way to successful public speaking.
Update employees frequently and in a variety of ways.
Paul Grunau offers suggestions on how to prepare for and deliver presentations. He says the ability to articulate why your team is the best choice for a project, and the …
An experience with communication gone wrong and uses it as a teaching moment for how to better handle various situations with co-workers and employees.
Relationships can pay off in sales and partnerships. The key is to establish a relationship before you need it. Here is Guy Kawasaki's guide to tactful schmoozing.
Failure to properly communicate with employees (co-workers) on a consistent and timely basis is one of the biggest causes of the inability to achieve growth, profitability, and stability.
