Tracy Robinson is a Customer Experience Coach at Nexstar Network. She brings direct experience from several PHCE-industry roles including call center representative dispatcher call center manager corporate trainer and employee development manager. To learn more visit nexstarnetwork.com or call 888-240-7827."
It’s never a good idea to tell a customer what your company can’t do for them. Focus on what you can do to help the situation.
Published: 09.01.20
By Tracy Robinson
