For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders of fortune 500 companies and small- to medium-sized businesses create exceptional workplaces. A seasoned consultant, Matuson is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty. She is the author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around, and is a prolific writer who has published more than 300 articles worldwide. companies and small to medium-size businesses create exceptional workplaces leading to extraordinary results. As a seasoned consultant with industry experience Roberta is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty. - See more at: http://www.matusonconsulting.com/site/roberta-chinsky-matuson.php#sthash.7DGZ0n4Y.dpufContact Ken at www.matusonconsulting.com"
People are anxious to share tales of terrible customer service with anyone and everyone who will stand still long enough to listen. Find a way to help customers become advocates …
Published: 08.01.15
By Roberta Matuson
Conflict in the workplace is inevitable. When you throw a group of people together, differences are bound to surface. If addressed early, conflict can also provide insight into larger issues …
Published: 08.01.14
By Roberta Matuson
This article provides some guidelines for attracting and retaining middle managers.
Published: 09.01.13
By Roberta Matuson
