James Graening is a sales trainer, coach, and consultant serving the HVACR industry. Educated at the University of Akron for business, Graening also has attended various HVACR industry schools and has a background in business management and sales, as well as being a published author. He was a top performer for Honeywell's Building and Controls division, and performed sales and management duties for a LINC mechanical contractor and two family-owned mechanical contractors in Ohio. He also was VP Service Sales and a corporate sales trainer for Comfort Systems USA; has served as Vice President of Commercial for Excellence Alliance; and was an educator and coach for Business Development Resources, working as a consultant to many contracting organizations. He currently operates a training and education business, www.GrowHVAC.com serving contractors in the U.S. and Canada. He can be reached at jgraening@knology.net or 850-867-2593."
Before you can sell and deliver commercial service successfully, you must develop systems and “checklists” or standard operating procedures, policies, and systems.
