Gere Jordan writes for Continental Message Solution (CMS), an award-winning call center serving the HVACR industry. Be sure to visit his blog and learn about CMS at www.continentalmessage.com. "
Both unhappy customers and happy customers deserve to be treated like they are your only customer, especially in the HVAC world.
Published: 06.08.15
By Gere Jordan
Be Prepared to Satisfy Customers When They Call.
Published: 03.01.14
By Gere Jordan
