Nationally recognized HVACR consultant Ruth King's new Residential HVAC Operations Manual: Best Practices for Running a Profitable Service and Replacement Company has more than 500 pages that give contractors the procedures needed to become one of the most profitable contractors in the United States and Canada. These procedures have been tested, revised and retested in King's HVACR client companies.
The manual is focused around service, maintenance and replacement and includes sales, marketing and specific operations for each area as well as administrative procedures. It can be customized for a specific contractor.