Beware of these Financial Scams
By Ruth King
Beware – scammers are out there and they may not even be within your business. With random number generators and an easily obtainable bank routing number, your hard-earned cash could evaporate. The scammers are looking for viable bank accounts and viable credit cards from which to steal.
Become a Great Leader in 7 Steps
By Scott Brinkley
Leadership is not about holding a position or title — anyone can have a title. For an HVAC and plumbing business to truly thrive, it needs a leader who can improve the company’s direction and its employees through a position of influence and not necessarily from a position of authority. Throughout my career, many different leaders have guided me, and these experiences have greatly shaped my understanding of what it takes to lead an organization.
Creating the 7-Star Experience: VIP Tools for your Call Center
By Angie Snow
When was the last time you felt like a VIP when visiting an establishment, working with a home service company, or making any business transaction?
The Employee Review: Annual Requirement Or Meaningful Conversation?
By Rick Gutenmann
As the year winds down, we turn our attention to year-end financials, holiday plans, next year’s goals, and employee reviews. Ugh. Employee reviews. Why do we hate them so much? For one, they are time-consuming. We spend hours preparing them while squinting our eyes, furrowing our brows, and scratching our heads. We strain to grade our people on a Likert scale or cobble together a few sentences about strengths and weaknesses. |
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