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    Hiring & Recruitment:

    Have a Plan Before You Hire


    As with everything else you do in business, going in with a solid plan is the best way to ensure success. How to identify — and avoid — the nine most deadly mistakes in hiring. Continue Reading ...

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    Customer Service:

    Good Service isn't Good Enough


    Take your customer service to the next level and turn even the most demanding customers into loyal fans. Continue Reading ...

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    Crisis Management:

    Act Quickly


    Why your HR Department should lead your emergency response team. Continue Reading ...