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    Home Performance

    Learn a New Discipline

     

    Once you have the training and fundamentals in place, home performance can be a lucrative business for your company. 
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    Communication:

    Teach Your Service Techs
    the Fine Art of Good Conversation

     

    Seize the opportunity to define the customer experience through the conversations your technicians have with your customers, and manage the image they portray to your customers. 
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    Risk Management:

    Texting & Driving

     

    Keep your employees' hands on the wheel and eyes on the road. There are many scenarios in which employers have been found liable for injuries — here's what you can do to limit liability. 
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    Publisher's Page:

    Two Longtime Contributors Publish Books

     

    Both Ron Smith and Theo Etzel have written new books — proving once again their commitment to advancing the HVACR industry. 
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