Training & Education
Refrigeration Changes Require Industry Cooperation
Originally published: 04.01.13 by Stephen Yurek
Many issues demand the attention of our industry, both here and abroad: increasing government regulation, pressures regarding energy efficiency and minimum energy performance standards, climate change, etc. All of these are likely to be on your mind if not your agenda. But one issue stands out for its potential impact on our industry and its all-encompassing nature — refrigerants.
Home Performance Contracting Essentials
Originally published: 04.01.12 by Larry Taylor
Educate consumers, train your staff, and correct misinformation.
Train And Educate In Multi-generational Workplace
Originally published: 01.01.12 by Esther Joseph
Today’s complicated office structure is made up of several different generations of employees, yet there are two that can be radically different: Baby Boomers (approaching retirement; born between 1946 and 1964) and Millennials (entering the workforce; between the ages of 18 to 30).
Clearing Up Cloud Confusion
Originally published: 01.01.12 by Heather Onorati
How a cloud-computing model can save money, increase capability, and relieve IT headaches for HVACR contractors.
Focus Zoning Training on Sales Education
Originally published: 09.01.11 by Mark Ham
Boosting Companywide Performance With a ‘Complete’ Software Solution
Originally published: 06.01.11 by Karl Rajotte
Providing end-to-end control and streamlined processes, a bid-to-cash solution can be the single most valuable software investment an HVACR contractor of any size can make.
5 Reasons To Invest In Training Now
Originally published: 11.01.10 by Tom Tebbe
Lack of appropriate training has cost contractors and their customers millions of dollars on wasted energy. If you aren’t training today, don’t expect a profitable tomorrow.
Laser Printing Primer
Originally published: 04.01.09 by Frank W. Abagnale
Prevent check fraud by understanding how laser checks can be altered and put technology in place to prevent disaster
Improve Your Presentation
Originally published: 03.01.09 by Paul Grunau
Paul Grunau offers suggestions on how to prepare for and deliver presentations. He says the ability to articulate why your team is the best choice for a project, and the ability to express how you will help your customer succeed, will continue to grow in importance.
Three Ways to Start a Conversation and Finish with a Sale
Originally published: 03.01.09 by Michel Neray
An elevator pitch, infomercial or positioning statement doesn't make for good conversation. Michel Neray offers three alternatives for engaging prospects that will entice them into wanting to know more.
Learning, Understanding, Going Green
Originally published: 01.01.09 by Heather Onorati
The world is going green. No matter where we’re tuned in, we’re bombarded with messages on eco-friendly business solutions, clothing, toys, housewares, vacation spots; you name it. Everything references “going green.” So are hvac contractors listening? According to a recent survey conducted by NORDYNE, the answer is yes.
Investing in Your Business
Originally published: 12.01.08 by Paul Dooney
Investing in building a team of dependable personnel, offering a reliable product, and performing your services in a consistently trustworthy way will quickly separate you from competition.
Transform Your Business with 2009 New Year’s Revolutions
Originally published: 12.01.08 by Michael Guld
The reality is wherever we spend our precious resources — time, money and energy — is where we will get the greatest results.
What Small Businesses Can Learn From Hollywood
Originally published: 12.01.08 by Guy Kawasaki
Guy Kawasaki discusses five movies that have an important back-story that innovators can learn from.
The Art of Resisting Irrational Behavior
Originally published: 11.01.08 by Guy Kawasaki
Guy Kawasaki talks with Ori Brafman, author of “Sway: The Irresistible Pull of Irrational Behavior”, about the psychological forces at play when smart people make bad choices. Brafman offers insight into what to be aware of when assessing candidates for jobs, the right way to transform a company’s bad reputation, and customer communications.
Why Change is Good
Originally published: 10.01.08 by Guy Kawasaki
Guy Kawasaki talks with Ariane de Bonvoisin, CEO and founder of The First Thirty Days, about the importance of embracing change.
Creating Clients For Life
Originally published: 09.01.08 by Tom Piscitelli
Customers who are not treated well at every turn become history; customers who value how they were treated and what they received for their money are your future clients, and represent your future income and success.
Lower Back Pain
Originally published: 09.01.08 by Alan W. Davis, M.D. and Pamela H. Davis, M.D.
Lower back pain is one of the most common health complaints we hear about today. Pain can be due to ordinary overuse, trauma, or a serious condition. Anti-inflammatory medications, in concert with therapeutic exercises can provide relief.
Originally published: 08.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
In addition to eating right and regularly hitting the gym, intimacy can do wonders for your overall well being. It promotes heart health, lowers stress and helps you sleep better.
Originally published: 07.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
To help yourself, and your employees, better cope with stress, encourage communication. You can also support employees through social activities, employee assistance programs and encouraging regular exercise.
Becoming The Employer Of Choice
Originally published: 06.01.08 by Bob Niewenhous
To be successful in today’s market, contractors and hvacr business owners must get creative and make recruitment a priority.
Outsource To India? I Don’t Think So!
Originally published: 06.01.08 by Jeff Leone
One owner's strategy for recruiting and retaining good employees includes, billboard advertisements, high-school programs, and a web presence.
Toxins In The Workplace
Originally published: 06.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
In the hvacr industry, workers can potentially be exposed to several toxins. Awareness of these chemicals and antimicrobials is important for overall job safety and health.
Originally published: 05.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
A man is 35% more likely to be diagnosed with prostate cancer than a woman is to be diagnosed with breast cancer; however nearly 100% of patients diagnosed early can be cured. Here are the signs and symptoms to look for and some preventive measures to take.
The Ostrich Complex
Originally published: 05.01.08 by W. Theodore (Theo) Etzel
Tough decisions are just that, tough. Playing the “ignore it and it’ll go away” game is disastrous. Focusing on the true kernel of the problem or dilemma usually brings it down to a size that becomes manageable.
The Power Of Learning
Originally published: 04.01.08 by W. Theodore (Theo) Etzel
Activity is not the same as productivity. It's important to take the time to plan each task, think about how to get it done efficiently and right, and gain knowledge through education and skill training so we have more tools available to us to address a situation better.
MCAA – The Education Association
Originally published: 04.01.08 by W. Theodore (Theo) Etzel
To ensure contractors remain competitive, the Mechanical Contractors Association of America Inc. (MCAA) offers its members myriad educational opportunities.
Are You Getting Enough Sleep?
Originally published: 04.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
Consistent and persistent lack of sleep deprives your body of much needed time for recharging and can lead to serious ailments, such as depression, heart disease, poor glucose metabolism, and an increase in other colds and flues due to a weakened immune system.
Originally published: 04.01.08 by Traci Purdum
Every year natural disasters and common events like fires force thousands of businesses to close, and 25% can not recover. To better your odds of survival, devise a disaster plan.
Technician Training And Education — The Conditioned Air Approach
Originally published: 04.01.08 by Traci Purdum
Giving employees the education they need to excel will lead not only to well-trained technicians, but also to a loyal workforce that will maintain a healthy bottom line for business owners.
Training In A Turbulent Economy
Originally published: 04.01.08 by Lisa Bordeaux
Investment in employee development through a well-planned training program provides a significant competitive advantage for contractors. When business is slow, developing highly skilled employees prepares the entire organization to ride the next wave when business picks up.
Measurements May Double Money
Originally published: 04.01.08 by Jim Bergmann
IAQ, along with proper equipment operation, is paramount when it comes to customer comfort and appliance safety. Measuring is the most critical part of all service and sales calls. When replacing existing equipment, a complete evaluation of the ducting system including verification of proper airflow at the registers is warranted
Why The Best Service Is No Service
Originally published: 03.01.08 by Guy Kawasaki
Guy Kawasaki interviews Bill Price, former global vice president of customer service for Amazon, founder of Driva Solutions, and co-author of "The Best Service is No Service." The two discuss the concept of "Best Service" and why it is important for small business owners.
Protect Your Knees
Originally published: 03.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
Knowing how to prevent injuries and heeding warning signs when something is wrong will enable you to continue selling and servicing hvacr systems for years to come.
How To Hire Co-Workers
Originally published: 02.01.08 by Ron Smith
Recruiting is the practice of getting people interested in working for your company. Hiring is the practice of convincing people that your company is the one they should choose as their place of employment. To recruit and retain competent co-workers you must become an employer of choice. Ron Smith suggests how.
Finding The Right Doctor: He Says, She Says
Originally published: 02.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
We rely on our primary care physician for their ability to help maintain our health and to screen for more serious illnesses. Alan’s approach to choosing a physician is pragmatic and straightforward — even business like. Pamela’s approach uses a little more intuitive sense. By blending a little of each of these suggestions, you should be able to find a physician or surgeon who is right for you or your family.
Why Should Customers Do Business With You?
Originally published: 01.01.08 by Terry Tanker
Terry Tanker offers advice on how to articulate your company's value proposition and why you should have a mantra.
Originally published: 01.01.08 by Traci Purdum
Proper and on-going safety training can prevent most accidents. Investigating accidents and routine safety audits also can keep workers safe.
Health Basics 101
Originally published: 01.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.
Drs. Alan W. Davis, M.D., and Pamela H. Davis, M.D offer a health maintenance primer, suggesting regular physical exams, dental visits, eye exams, colonoscopy, skin exam, vital signs, electrocardiogram, cholesterol check, CRP, prostate exam, testicular exam, PAP smear, and bone density testing as recommended tests everyone should be having.
Moving Beyond Sticker Price
Originally published: 12.01.07 by Ron Smith
There is more to the value of a properly engineered and carefully installed system than the initial investment. Treating the initial investment as a simple commodity is misleading. When confronted with a price objection, never leave the home without carefully explaining the four costs that make up the total cost of owning and operating an air conditioning and heating system.
Building A High-Performance Company
Originally published: 11.01.07 by Jim McDermott
The Gartner Group's five keys to building a high-performance organization include setting ambitious goals and achieving them, displaying a strong sense of purpose, having a strategic focus, adapting to change, having a common and shared business model.
Residential Service Agreements, Part 2
Originally published: 10.01.07 by Ron Smith
Start with a structured and organized approach. Make sure all owners buy into the program, your technicians are well-trained in performing quality precision tune-ups, and a process is established to support the inside sales team as well as a fair pricing strategy.
Safety For All
Originally published: 08.01.07 by Tonya Vinas
The number of Spanish-speaking skilled workers in the hvacr trade is increasing, a trend that presents many challenges to business owners. Fortunately, many groups have started to provide materials in Spanish focused on training and safety.
Taking Training To The Next Level
Originally published: 06.01.07 by Peter Strozniak
Hvacr companies are using a variety of methods to build effective training programs. These methods sometimes involve in-house investments, hiring another company to train, or using free training resources from manufacturers and distributors.
Originally published: 06.01.07 by W. Theodore (Theo) Etzel
Diverse backgrounds bring a rich mix of talents, attitudes, and opportunities to serve multiple markets within our greater metropolitan market.
Training: The Final Four Steps
Originally published: 05.01.07 by Ron Smith
Part 3 of a three-part series on how to develop a structured employee training program.
Training: Place, Time, And Ideas Are Crucial
Originally published: 04.01.07 by Ron Smith
In the second of a three-part series, Ron Smith details how to create a structured employee training program
Growing Sales Takes More Than Adding Salespeople
Originally published: 04.01.07 by Jackie Rainwater
Building a successful retail sales and production department requires careful planning followed by the ongoing 100% commitment of everyone involved in the process to successfully execute the plan.
Training and Certification for IAQ
Originally published: 04.01.07 by
As HVAC engineers and contractors become more frequently recognized as indoor environmental professionals, the need for third-party accredited IAQ certification has emerged. Consumers are better educated than ever about IAQ and understand that a truly qualified person is needed to solve complex problems.
Training: Management’s Greatest Responsibility
Originally published: 03.01.07 by Ron Smith
Ron Smith details how to establish an effective training program.
ARI Certification Has Multiple Benefits
Originally published: 02.01.07 by Francis Dietz
ARI’s certification programs, the building owner in Boise who purchases ARI Performance Certified™ products can rest assured that the equipment is as efficient as the manufacturer claims it is. He knows he’s getting what he paid for.
Tops in Training
Originally published: 01.01.07 by Tonya Vinas
The HVACR industry is in perpetual need of highly skilled, enthusiastic employees. At Ferris State University's College of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), they're doing their part to give students a broad base for what they are going to experience in the real world.
Recruiting Co-workers, Part 1 of 2
Originally published: 01.01.07 by Ron Smith
Properly staffing a company requires that you individually address six key elements: recruiting, hiring (recruiting and hiring are totally different), orientation, training, motivation, and retention. If you correctly handle each of the six, your staffing problem for now and the future will be solved.
Customer Care Boosts Referrals
Originally published: 10.01.06 by Ron Smith
Customer care is all about empathy and begins with hiring. You and your co-workers must treat customers or prospective customers in such a way that they sense that you are concerned about them and their comfort— not just with selling them products or services.
Welcome to our 25th Anniversary Celebration!
Originally published: 06.01.06 by Terry Tanker
HVACR Business more accurately reflects the new direction that we are taking with this publication. It reflects our new mission of working with top industry leaders to develop a new standard of success for the hvacr contractor.