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Nexstar Unveils 60-Week Customer Care Program

Originally published: 08.28.12 by HVACR Business Staff


Nexstar Network is ready to unveil a 60-Week Customer Care Program, specific to plumbing, heating and cooling, and electrical technicians, at its upcoming Super Meeting, the organization recently announced.

Residential service contractors from around the country will gather in Las Vegas,  October 11-13 to dive deep into systems, coaching and peer support that will empower them to better serve their customers. 

“World class customer service is not just a strategy. It needs to be a movement,” says Jack Tester, President & CEO of Nexstar Network. “It’s about putting customers first like never before and holding employees accountable for making customers number one.”

Nexstar’s Customers First (C1 Movement) highlights the critical role customer service plays in a PHCE service business from the front lines to the follow up. The new customer care program is designed to speak to every employee touch point in a residential service business from the front end to the final follow-up to accountability processes for all company positions.

In addition, contractors will get:

  • Money making sales techniques for all trades 
  • Strategies for enhancing on-line reputation
  • Accountability processes for all company positions
  • Accurate economic forecast from nationally acclaimed economist Brian Beaulieu
  • Strategic Partner tradeshow filled with products and services to enhance business

“When done right, customers will

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not only be loyal, they will market for you in social situations and through social media and the payoff goes directly to the business’s bottom line,” Tester says.

The event is open to members and a limited number of non-members who wish to experience Nexstar as a V.I.P. More information can be obtained by calling Nexstar at 888-240-STAR or via email.


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